Website Operator

Ovarau™ and ovarau.com are operated by Foshan Xiwan Technology Co., Ltd.. “We,” “us,” and “our” refer to that company; “you” and “your” refer to visitors and users.

Acceptance

By using this website, you agree to these Terms of Use and applicable law. If you disagree, please discontinue use. Store purchases are also subject to our Terms and Conditions.

Eligibility

You must have sufficient legal capacity to use relevant website features and purchase products. Customers who are minors under applicable law should involve a parent or legal guardian.

Permitted Use

Use the website for lawful shopping, browsing, customer-service requests, and related personal purposes. You may not use it to violate law, infringe rights, or impair the operation or security of the site.

Prohibited Conduct

• Attempting unauthorized access to accounts or store systems.
• Introducing malware, harmful scripts, or disruptive traffic.
• Using fraudulent payment details or submitting deliberately false purchase information.
• Impersonating another person or violating others’ privacy.
• Scraping, copying, or redistributing protected content in violation of applicable law.
• Posting unlawful, abusive, deceptive, or infringing content.

Account Responsibility

If you register an account, keep credentials confidential and provide accurate information. Notify us if you suspect unauthorized access. We may restrict access when reasonably necessary to protect the service or comply with law.

Website Content & Intellectual Property

Branding, product images, descriptions, designs, and other content may be owned by Ovarau™ or relevant licensors and protected by law. Viewing the website does not transfer these rights to you.

You may use content as permitted by law for ordinary personal shopping purposes; other commercial or public reuse may require prior written consent.

Reviews, Feedback & Submissions

If you provide a review or voluntary feedback, you confirm that you have the necessary rights to submit it and that it is not unlawful or knowingly misleading.

To the extent allowed by law, you grant us a non-exclusive license to use content you intentionally submit for display on the store, subject to relevant privacy settings and our Privacy Policy. We will not prohibit truthful reviews.

Product Information

Product pages may provide measurements, materials, design details, care instructions, and intended use for individual pet beds. The information may vary by model.

We make reasonable efforts to correct mistakes, but minor differences caused by screens, lighting, or standard manufacturing variation may occur. Significant discrepancies are handled under the applicable purchase policy.

Pet Care Information

General pet-bed sizing and cleaning information is offered for guidance and is not veterinary diagnosis or treatment advice. Supervise use when appropriate and follow the specific product care label.

Consult a veterinarian for medical or behavioral concerns affecting your pet.

Third-Party Links & Services

The site may link to independent services and may rely on Shopify, payment providers, fulfillment and delivery partners, customer-service technologies, analytics, or advertising services.

Independent services may have their own policies; we do not control every aspect of external websites.

Availability & Changes

We may update content, adjust website features, or temporarily suspend services for maintenance, security, or other operational reasons. We will respect applicable consumer rights for existing transactions.

Security & Privacy

Data collection and processing are explained in our Privacy Policy. Do not submit payment-card security codes or passwords in ordinary customer-service emails.

Although we use reasonable protective measures, no internet service can promise total security.

Disclaimer & Legal Rights

Content is provided for general information and shopping. We do not exclude responsibility for statutory rights, misleading product information, or other liabilities that cannot legally be restricted.

Any limitation of responsibility operates only to the extent allowed by applicable law.

Updates & Contact

We may revise these Terms of Use by publishing an updated version with a new effective date.

Questions may be sent to service@ovarau.com. Customer support hours are 8:00 AM – 10:00 PM Daily.