How to Reach Us

Email: service@ovarau.com

Phone: +86 198-0801-8318

Customer service hours: 8:00 AM – 10:00 PM Daily. We aim to respond to messages within 24 hours; requests involving carriers, payment providers, or further investigation may take longer.

Pet Bed Product Questions

For a pet bed inquiry, share the product name or URL and the information you need, such as available dimensions, fabric or filling specifications, cleaning requirements, and recommended use.

Features are product-specific. Our team can help explain the information displayed on the product page.

Questions About an Order

Include your order number and the email address used at checkout. For tracking issues, include the tracking number if available.

For an address correction, contact us as soon as possible. Once fulfillment or shipment has started, a change may no longer be possible.

Damaged, Defective, or Incorrect Items

If a pet bed arrives damaged, incomplete, incorrect, or materially different from the description, email us promptly with the order number, a description, and clear photographs or video showing the issue. Photos of the outer packaging and shipping label may help.

Please keep the product and packaging while the issue is reviewed. We will explain the available solution under our policies and applicable law.

Return Requests

Please read our Return & Refund Policy and contact our support team before shipping any product back.

Privacy Inquiries

For privacy-related questions and applicable data-rights requests, contact service@ovarau.com. See our Privacy Policy for details.