Terms and Conditions

Operator & Acceptance

Ovarau™ and ovarau.com are owned and operated by Foshan Xiwan Technology Co., Ltd. “We,” “our,” and “us” refer to the store operator.

By using the store or placing an order you agree to these terms and applicable store policies, subject to any rights that cannot be excluded by law.

Eligibility

You must have the legal capacity to enter into a purchase contract, or have the involvement and consent of a parent or guardian where required. You must provide accurate information and use the store lawfully.

Customer Accounts

If accounts are available, you are responsible for protecting your login credentials and notifying us of suspected misuse. We may take reasonable measures to protect accounts, customers and transactions.

Product Descriptions & Pet Safety

We aim to provide accurate descriptions of pet beds, including dimensions, materials, sizes and cleaning information where available. Please review product-specific details before purchasing.

Pet supervision and appropriate product use remain important. Inspect bedding regularly and remove products that become torn or damaged; no product should be assumed chew-proof or safe for unattended destructive chewing unless confirmed by its specifications.

Product Availability

Products, options and stock levels may change. If an ordered item becomes unavailable or an important listing error affects your order, we will explain the issue and the available cancellation or refund options.

Orders & Acceptance

Submitting an order is a request to buy the selected products. An automated confirmation acknowledges receipt; acceptance is subject to payment verification, availability and fulfillment in accordance with applicable law.

Prices, Taxes & Payment

Applicable product prices, taxes, shipping charges and discounts are displayed at checkout. You are responsible for reviewing the final amount before confirming payment. Payment processing is performed by Shopify and available payment providers.

For details see Payment & Security.

Processing & Delivery

Orders are processed within 7 business days after confirmation. Estimated U.S. transit is 10–15 business days after dispatch for supported destinations. Delays and remedies are described in our Shipping Policy.

For more information see Shipping Policy.

Cancellations, Returns & Refunds

Contact us promptly to request a change or cancellation. Eligible product returns may be requested within 30 calendar days of delivery, subject to the published policy and any overriding legal rights.

Review Return & Refund Policy for procedures and refund timing.

Promotions

Promotions, coupons and special offers apply only according to the terms made available with those offers. Promotions may have limits, expiry dates or exclusions and may not be combined unless stated.

Accuracy of Store Information

We may correct product listing, price, availability or typographical errors. If an error materially affects an existing order, we will notify you and provide an appropriate choice or resolution.

Intellectual Property

Store branding, text, images and website materials are owned by us or licensed to us or their respective rights holders. Use beyond personal shopping and legally permitted purposes requires appropriate permission.

Third-Party Services

Third-party payment providers, couriers, or other connected services may have their own relevant terms. Their services are governed by their applicable terms to the extent those terms apply.

Lawful Use & Misconduct

Do not engage in fraud, unlawful use, unauthorized access, interference with website operation or infringement of others’ rights. We may respond proportionately to misuse subject to applicable law.

Warranties & Limitation of Liability

To the fullest extent permitted by applicable law, we do not guarantee uninterrupted website availability or an error-free service. Nothing in these terms excludes or limits rights or remedies that cannot lawfully be excluded, including applicable consumer protections for defective goods.

Governing Law & Consumer Rights

Applicable governing-law and dispute rules depend on relevant legal requirements. Nothing in these terms deprives customers of mandatory consumer protections available under applicable law.

Changes to Terms

We may update these terms and publish the revised version with a new update date. Changes do not retroactively eliminate rights already accrued under a completed transaction where prohibited by law.

Contact

Questions about our terms may be sent to service@ovarau.com.