Ovarau™ is owned and operated by Foshan Xiwan Technology Co., Ltd.

Ovarau™ specializes in pet beds for everyday rest and home use. Available products and specifications are shown on the store’s product pages.

Measure your pet while resting or stretched out, then compare those measurements with the length, width, and height stated on the product page. Do not rely only on a general small/medium/large label.

No. Cover fabrics, internal filling, base materials, construction, and other characteristics vary by product. Check the individual product listing for confirmed specifications.

Follow the care label and cleaning instructions for your specific product. Do not assume that every cover or complete bed is machine washable.

We do not make medical or treatment claims for our pet beds unless a product page provides an accurate, substantiated claim. For health or mobility questions, consult your veterinarian.

Lighting, photography, screen calibration, and normal manufacturing variation can affect how colors or textures appear. We aim to present product details accurately.

Orders are normally processed within 2–4 business days after payment confirmation. During holidays, promotions, or unusual order volume, this may take up to 5 business days.

The available payment methods are those shown at checkout for your order. They may vary by location, currency, device, and payment-provider availability.

Contact support as soon as possible. We will try to assist before fulfillment begins, but cannot guarantee changes or cancellations once an order has entered processing or shipment. We charge no cancellation fee for successfully canceled orders before fulfillment.

Please include your order number and the email address used at checkout.

Estimated U.S. carrier transit time is generally 10–15 business days after dispatch, in addition to the order-processing period. These dates are estimates, not guaranteed delivery dates.

Available shipping options and any charges are displayed during checkout before payment.

The shipping origin may vary based on inventory, availability, and fulfillment partners; it may differ from the registered business address.

When your order is dispatched and tracking is available, details are ordinarily sent to the email provided at checkout.

Contact service@ovarau.com with your order number so our team can review the available information.

Check the delivery location and relevant household members, neighbors, building reception, or carrier. If it still cannot be located, contact us for review.

Eligible items may be returned within 30 calendar days after confirmed delivery, subject to the conditions of the Return & Refund Policy.

For a preference-based return, the bed should generally be unused, clean, and in its original condition with included parts and packaging. Used, stained, or heavily soiled pet beds may not qualify for a preference-based return. These conditions do not remove rights concerning defective or misdescribed products.

Email service@ovarau.com with your order number, the item, the reason, and relevant photos if appropriate. Please wait for return instructions before sending anything.

Do not send returns directly to our registered business address. Once a return is approved, customer support will supply the applicable return destination.

Customers normally pay return shipping for preference-based returns. When a verified mistake or defect is attributable to us, an appropriate resolution will be offered without improper additional costs to you.

After an approved return is received and inspected where required, we initiate the eligible refund within 5–10 business days of final approval. Your bank or payment provider may need additional time.

Please contact us promptly with photos, your order number, and a description. Keep the item and packaging until customer support provides instructions.