Shipping Policy

Order Processing

After order confirmation and any required payment verification, orders are processed within 7 business days. Business days generally exclude weekends and applicable public holidays.

Processing time is separate from carrier-transit time. We will contact you with an update and available options if we cannot dispatch an order within the promised period.

Estimated U.S. Shipping Time

For supported addresses in the United States, estimated standard carrier-transit time is 10–15 business days after dispatch. Actual delivery depends on the carrier, location, weather, peak seasons and other factors.

Transit dates are estimates rather than guaranteed arrival dates.

Shipping Rates

Available shipping options and any shipping fees are calculated and displayed at checkout based on the order and destination. The total is shown before payment is submitted.

Shipping Locations & Fulfillment

Orders may be dispatched from warehouses or fulfillment partners depending on product availability and destination. The parcel origin may be different from our registered business address.

A multi-item order may be fulfilled in more than one package and may have separate tracking references.

Tracking Your Order

After dispatch, tracking information is generally sent to the email used at checkout once it becomes available. The first scan may not appear immediately after a shipping label is created.

Address Accuracy & Changes

Please verify your recipient details, apartment or unit number, street address and postal code at checkout.

For an address change, email service@ovarau.com promptly. Changes cannot be guaranteed once fulfillment has begun. Reasonable reshipping charges may be required for customer-provided address errors.

PO Boxes & Special Destinations

Delivery to P.O. boxes, APO/FPO locations, territories and remote areas depends on package requirements and carrier availability. Supported options will normally appear at checkout.

Shipping Delays

Unforeseen carrier disruption, severe weather, customs, holiday congestion, or destination restrictions may delay shipping. If dispatch is delayed beyond the promised timeframe, we will provide the legally required notice and relevant options, including cancellation and refund where applicable.

Lost, Missing or Delivered Parcels

If tracking appears inactive, a parcel is lost, or delivery is marked complete but the package is missing, first check the delivery area and any available carrier instructions.

If the issue remains unresolved, contact service@ovarau.com with your order details. We will investigate and provide an appropriate solution where a loss or issue attributable to us is confirmed.

Damaged or Incorrect Deliveries

Please report a damaged, defective or incorrect pet bed promptly. Keep the item, packaging and shipping label available while customer service reviews the issue. Photos or video may help with the assessment.

See the Return & Refund Policy for applicable resolutions.