Information We May Collect

Depending on how you use our online store, information may include:

• Contact details, such as your name, email address, phone number, shipping address, and billing address.
• Order and transaction details, including purchased items, price, order ID, fulfillment, delivery, exchanges, returns, and refund records.
• Account and communication information, including support requests and messages you send us.
• Technical and usage information, including IP address, device information, browser type, cookie identifiers, approximate location, and interactions with our website.
• Payment-related information processed by Shopify or relevant payment providers to complete transactions.
• Marketing preferences and information concerning your interactions with marketing communications or advertisements, where applicable.

How Information Is Collected

Information may be provided directly by you, collected automatically through cookies and similar technologies, or received from service providers supporting checkout, payment, order fulfillment, customer service, analytics, or advertising.

Whether a specific category is processed depends on the services and technologies actually enabled for the store and on your interactions with them.

How We Use Information

• Process, confirm, deliver, and manage purchases.
• Provide customer service, respond to questions, and handle returns and refunds.
• Prevent misuse, fraud, and unauthorized transactions.
• Maintain, troubleshoot, secure, and improve the store and checkout experience.
• Send order updates and other transactional communications.
• Send promotional communications where permitted, respecting applicable preferences and opt-outs.
• Analyze site performance and measure or improve advertising when relevant technologies are enabled.
• Comply with legal obligations and protect applicable rights.

Sharing With Service Providers

We may share necessary information with Shopify, payment processors, delivery carriers, fulfillment partners, customer-support providers, analytics services, fraud-prevention services, and advertising partners when their services are used.

We do not grant service providers unlimited permission to use customer data. The specific processing depends on the role of each provider and applicable contracts and laws.

Cookies & Similar Technologies

Cookies, pixels, tags, and similar technologies may support store functionality, checkout, analytics, security, personalization, and advertising. Some are essential for operation, while others may depend on customer preferences and local requirements.

You may manage browser settings and, where offered and applicable, store privacy or cookie-preference controls. Disabling certain technologies may affect features of the website.

Advertising Partners & AppLovin

When we run advertising or measurement campaigns using AppLovin or similar advertising technologies, those partners may process information such as device identifiers, IP address, advertising interactions, and conversion or transaction events, as applicable to the enabled integration. Actual data categories vary by implementation.

AppLovin publishes information about its privacy practices at https://legal.applovin.com/privacy/.

Advertising-related sharing and targeted advertising choices may be subject to applicable U.S. state privacy laws. We will provide or honor legally required choices through the mechanisms available for the relevant processing.

Sale, Sharing & Targeted Advertising

We do not rent personal information to unrelated third parties for their independent use. Some advertising-related disclosures of identifiers, online activity, or commercial information may be considered a “sale” or “sharing” under certain U.S. state privacy laws, even when no money changes hands.

Where applicable, request information about opt-out options by contacting service@ovarau.com. The store will honor eligible requests as required by applicable law.

Shopify

Our store is built using Shopify. Shopify and the enabled payment services may process information needed to provide store functionality, complete transactions, and support other services.

You can learn about Shopify consumer privacy practices at Shopify Consumer Privacy Policy.

Marketing Communications

If you subscribe to marketing emails or other permitted updates, you may unsubscribe using a provided opt-out link or by contacting us. Transactional messages about your orders may still be necessary.

Data Retention

We retain information as reasonably necessary for purchases, customer service, fraud prevention, records, legal compliance, and dispute resolution. Retention periods vary by category, purpose, and applicable legal obligations.

We delete, anonymize, or otherwise handle information when there is no longer a legitimate or legal reason to retain it, subject to applicable requirements.

Your Privacy Rights

Depending on where you live and the law that applies, you may have rights to know or access certain personal information, request corrections or deletion, obtain a portable copy, or opt out of certain forms of targeted advertising, sale, or sharing.

Some requests may be subject to identity verification or permitted legal exceptions. We will not unlawfully discriminate against you for exercising a privacy right.

To submit a request, email service@ovarau.com and explain the right you wish to exercise. Do not include sensitive account credentials in your initial message.

Information Security

We use reasonable organizational and technical measures intended to protect information against unauthorized access, alteration, loss, or disclosure. However, no electronic storage or internet transmission method is completely secure.

Children’s Privacy

Our store is intended for general consumer shopping and is not directed at children under 13. We do not knowingly collect personal information from children under 13 in violation of applicable law. Please contact us if you believe this has occurred.

International Data Processing

Ovarau™ operates through a company based in China and may use service providers in other countries. Personal information may be processed or stored outside the location where you live, subject to applicable legal requirements.

Third-Party Websites & Services

Our website may include links to third-party websites and services. Their information-handling practices are governed by their own policies, which we encourage you to read.

Policy Updates & Contact

We may update this Privacy Policy when practices, services, or legal requirements change. The updated version and date will be published on this page.

Privacy inquiries should be sent to service@ovarau.com. Our legal operator is Foshan Xiwan Technology Co., Ltd..